Privacy and Policy

PCM Travels UK Ltd, having registered address as 17 Station Road, West Drayton United Kingdom UB7 7BT is committed to protect the privacy and security of your personal information. This Privacy Notice describes how we collect and use personal information about you before, during and after your working relationship with us, in accordance with the EU General Data Protection Regulation (“GDPR”). If you do not agree to the following policy you may wish to stop viewing / using the website.
When you book flights from our website, we do collect some personal information about you. Under GDPR we control/or process your personal information to provide you with our intervention services to contract travel products, as well as to attend you and resolve any further request related to your travel. We automatically collect information about your interaction with our website and communications with us. This is the information that we receive via devices you use to access our website. This information may include your name, telephone numbers, address, email addresses and financial information such as your card details (in connection with online transactions). We also collect your device information such as your, referral URL, page view statistics, browsing history, IP address and web log information. We use cookies, unique identifiers, and other similar technologies to collect personal information about pages that you view links that you click on and other actions you may take while using our website and services.

When you make a booking with us, we subscribe you to our newsletters, unless you say otherwise before confirming your booking. You may unsubscribe at any moment, using the link that you will find in every newsletter for this purpose. If you provide us with your contact email address, but then you are unable to finish your booking, we may use it to contact you in a personalized manner and help you to make your booking, if you are still interested. We also keep it to recognize you when you visit our website again, in order to improve your experience with us. We also contact you through whatsapp to update you about our ongoing deals time to time.
The collection and processing of your personal data is mainly based on the contractual relationship you have with us. When we send our newsletters to you or we use your email address to contact you in a personalized manner, or when we send you deal over Whatsapp Messenger, this is based on our genuine interest in providing you with our services.
We will keep your personal data while we have legal liabilities in relation to the services we have provided you with. In addition to the above, if you are subscribed to our newsletters, we will keep your email address for this purpose until you ask to be unsubscribed on your own. Moreover, if you provide us with your contact email address, but then you are unable to finish your booking, we will keep your email address only temporarily and, in any case, for a maximum period of 12 months.
You agree that we have the right to share your personal information with:
  • Any member of our group, which means our subsidiaries, our ultimate holding company or its subsidiaries.
  • Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Companies fulfilling your booking, which include airlines and other travel providers.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of The Flights To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To measure or understand the effectiveness of advertising we serve to you and others.
PCM Travels UK Ltd will honor any rights you may have to access, change or delete your personal information stored by us. You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you have provided to us in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement). Where we have asked for your consent, you may withdraw consent at any time. These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you request us to stop processing your personal information, or you withdraw your consent for our use to disclose any personal information for any purposes outlined in this privacy policy, we may not be able to provide you with all of the customer service and support offered to our users.

If you have unresolved concerns, you have the right to complain to a data protection authority.
We use your personal information for many business purposes and for different legal reasons. Below is a summary of how we may use your information and for which legal bases. :
  • We fulfill our agreement with you and/or deal with your booking or proposed booking, including processing your booking, sending you the flight schedule or other details related to your booking, or contacting you if there is a problem with your booking (for example, by sending you a service message or email to inform you when your booking has not been completed).
  • PCM Travels UK Ltd process payments for your booking, fulfill requests for refunds and for accounting or audit purposes
  • We Communicate and interact with you at different times throughout your travel, if there is an issue related to your booking
  • We always inform you the changes to your schedule (for example if a flight is delayed or cancelled)
  • We personalize the services and make special offers for you (for example, by being aware of previous travel experiences, transactions or preferences, and tailoring the way we provide our services to you based on your preferences and profile)
  • We deal with operations related to your journey, for example, ground handling (such as baggage and baggage claims), airport operations (such as check-in), fulfillment of meals or any other issue related to your travel.
  • After collecting your details it will be easy for us to collect dues from you for the bookings.
  • We may contact you for any of the purposes outlined above via Telephone, Whatsapp Message, Email, SMS or Post.
We make every effort to put in place suitable precautions to safeguard its security and privacy, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized parties. With regards to the security and safety of data and its storage, PCM Travels UK Ltd assures to take appropriate security measures against unlawful or unauthorized processing of personal data, and against the accidental loss of, or damage to, personal data. It will be processed lawfully with your consent for the specific purpose it is required and will not be kept for longer than is legally necessary. We will only process any special category of personal information relating to you for legal, personnel, administrative and management purposes and to enable us to meet our legal obligations.
We allow you to share pages and information from our website on social media sites, and these social media sites may give us automatic access to personal information they have retained from you, for example, content liked by you or viewed by you, and information about advertisements that you may have been shown or clicked on. By associating your account with an account managed by social media, and by authorizing us access to this personal information, you agree that we can collect, use and keep the information we receive from these social media sites in accordance with this privacy policy. We may use other technologies from social media sites, as well as plug ins.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Marketing
If you no longer want to receive any marketing communications from us, you have the option to unsubscribe via the link at the bottom of any emails you receive. From there you can change your communication preferences. You may also inform us over whatsapp, E-mail, Call if you do not wish to receive deals through our Whatsapp Campaign. We do not sell or disclose any personal information to third parties for their own marketing purposes without asking for your consent.

Advertising
If you no longer want to participate in our advertising programs, you may opt-out by following the directions enclosed with the advertisement,. After you-opt out, personalized advertising will stop, but it will still allow your personal information to be collected, as described in this privacy policy. We do not allow any third parties to collect or track personal information from our sites for their own advertising purposes without content.
If you have any related enquiries, comments or complaints about our privacy policy or our handling of your personal information, or wish to inform us of a change or correction to your personal information, would like a copy of the information we collect of you, kindly contact us at info@thetravelmakers.co.uk or write us at PCM Travels UK Ltd, 17 Station Road, West Drayton United Kingdom UB7 7BT